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D365UG/CRMUG: Public Sector [clear filter]
Monday, September 23
 

1:00pm

D365UG/CRMUG: Accelerate your Dynamics 365 implementation with the non-for-profit Industry Accelerator
Microsoft has released an Industry Accelerator for non-for-profit. This session with discuss the background of the accelerator, its acquisition process and will demonstrate its key features.

Speakers

Monday September 23, 2019 1:00pm - 2:00pm
Laureat

2:15pm

D365UG/CRMUG: Dynamics 365 Customer Engagement Field Services
Live demonstration of Dynamics 365 CE Field Services for compliance inspections, from resource scheduling and routing, to receiving and completing an inspection on the Field Service mobile app. Overview of Field Service functionality and configuration.

Speakers
avatar for Tom Obright

Tom Obright

Associate Director - Dynamics Practice, NTT Data


Monday September 23, 2019 2:15pm - 3:15pm
Laureat

3:30pm

D365UG/CRMUG: Streamline your Case Management with Dynamics 365 CE Customer Service
In this session we will go through functional features of the Dynamics 365 CE Customer Service module and will demonstrate how it can automate the tracking and assignment of cases. We will review the queues and routing mechanism to assign cases to the right agent and how knowledge base functionality can be used to increase the agent productivity to resolve the cases within the defined SLAs. We will also show how the role-based interactive dashboards on the Customer Service Hub can be used to manage service cases.

Speakers
avatar for Tom Obright

Tom Obright

Associate Director - Dynamics Practice, NTT Data


Monday September 23, 2019 3:30pm - 4:30pm
Rive Gauche