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Collaborate Canada - Ottawa 2019 has ended
Monday, September 23 • 3:30pm - 4:30pm
D365UG/CRMUG: Streamline your Case Management with Dynamics 365 CE Customer Service

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In this session we will go through functional features of the Dynamics 365 CE Customer Service module and will demonstrate how it can automate the tracking and assignment of cases. We will review the queues and routing mechanism to assign cases to the right agent and how knowledge base functionality can be used to increase the agent productivity to resolve the cases within the defined SLAs. We will also show how the role-based interactive dashboards on the Customer Service Hub can be used to manage service cases.

Speakers
avatar for Tom Obright

Tom Obright

Associate Director - Dynamics Practice, NTT Data


Monday September 23, 2019 3:30pm - 4:30pm
Rive Gauche

Attendees (1)